General Terms and Conditions (AGB)

1. Scope

These General Terms and Conditions (“AGB”) govern all accommodation contracts, bookings, and related services provided by Glassy Lodging 2023 GmbH, Obere Wetzleinsdorferstraße 3, 2114 Großrußbach, Austria (hereinafter “the Lodge”) to guests (“the Guest”).
Any deviating terms of the Guest shall not apply unless expressly accepted in writing by the Lodge.

2. Contract Conclusion and Deposit

2.1 The accommodation contract becomes legally binding once the Lodge confirms the Guest’s booking in writing or electronically.
2.2 A deposit of €200 per stay will be required at check-in or via pre-authorization. This serves as a security deposit against damages, rule violations, or extraordinary cleaning. It will be refunded within 7 days after departure if no costs arise.
2.3 The Lodge may request advance payment of the full accommodation amount before arrival. Non-payment may result in cancellation of the reservation.

3. Services, Prices, and Payment

3.1 The Lodge provides accommodation and related services as specified at booking.
3.2 All prices are stated in Euro (€) including Austrian VAT, unless otherwise indicated.
3.3 Payments are due at check-in unless agreed otherwise. The Lodge reserves the right to collect payment in advance.

4. Arrival and Departure

4.1 Check-in is available from 15:00 on the day of arrival. Check-out must occur by 11:00 on the day of departure.
4.2 If the Guest remains between 11:00 and 14:00 hours, 50 % of the nightly rate will be charged. After 14:00 hours, another full night will be charged.

5. Cancellation Policy

5.1 Cancellations must be made in writing or electronically.
5.2 Unless otherwise agreed, the following conditions apply:

  • Up to 31 days before arrival: Cancellation fee equivalent to 30% of the total booking cost. Please note, the minimum charge for any cancellation will be the cost of the first night's stay.

  • Within 31 days before arrival: no refund possible

5.3 In case of early departure or no-show, the full amount remains payable.

6. Withdrawal by the Lodge

6.1 The Lodge may withdraw from the contract in cases of force majeure, misleading guest information, or non-payment of deposits.
6.2 If withdrawal occurs through no fault of the Guest, advance payments will be refunded; further claims are excluded except in cases of intent or gross negligence.

7. Guest Responsibilities and Use of Facilities

7.1 Guests must use the lodge, furnishings, and equipment with care and in accordance with any written instructions.
7.2 Outdoor areas (including the terrace, hammock, and fire pit) are used at the Guest’s own risk.
– The fire pit may be used only under safe conditions and in compliance with Austrian and Lower Austrian fire-safety laws. Fires must never be left unattended and must be fully extinguished after use.
– The hammock and seating areas are designed for normal recreational use; falls or accidents are the Guest’s responsibility.
7.3 The hot tub must be handled exactly as described in the on-site instructions. Improper use or contamination may result in deposit deductions or repair costs.
7.4 Smoking is strictly prohibited inside the lodge and enclosed spaces.
7.5 Any damage or malfunction must be reported immediately to the Lodge.

8. Pets and Smoking Policy

8.1 Pets are not permitted anywhere on the premises due to limited space, handcrafted wooden interiors, and hygiene standards.
8.2 If pets or smoking (including e-cigarettes or vaporizers) are detected on-site, the Guest will be charged a special cleaning and restoration fee of €1,000 to cover odor removal, deep cleaning, and material restoration.
8.3 The Lodge reserves the right to terminate the stay immediately in case of non-compliance; the full accommodation amount remains payable.

9. Liability of the Lodge

9.1 The Lodge’s liability is limited to the lowest extent permitted by Austrian law.
9.2 The Lodge is not liable for slight negligence, loss of valuables, or damage arising from misuse of equipment, terrain, weather, wildlife, or outdoor amenities.
9.3 The Lodge assumes no liability for injuries related to the use of the hot tub, fire pit, hammock, terrace, or outdoor areas.
9.4 Liability for items brought in (§ 970 ABGB) is limited to €1,100; for cash and valuables to €550, unless accepted for safekeeping.
9.5 The Lodge is not responsible for service interruptions (power, water, internet, etc.) beyond its control.

10. Guest Liability

The Guest is liable for all damages caused intentionally or negligently by them or their companions. The Lodge may retain or charge the deposit accordingly.

11. Data Protection

Personal data is processed in compliance with the Lodge’s Privacy Policy and the EU General Data Protection Regulation (GDPR).

12. Place of Fulfilment and Jurisdiction

12.1 Place of fulfilment and payment: Großrußbach, Austria.
12.2 Austrian law applies exclusively, excluding conflict-of-law rules and UN sales law.
12.3 For consumers domiciled within the EU, mandatory consumer-protection provisions of their home country remain unaffected.
12.4 Jurisdiction: Landesgericht Korneuburg, Austria.

13. Final Provisions

If any provision of these AGB is invalid, the remaining provisions remain binding.
Amendments or supplements require written form.